RETURNS & EXCHANGES

1. Conditions for Returns & Exchanges

To ensure eligibility for return or exchange, all items must meet the following criteria:

• Garments must be unworn, unwashed, and undamaged.
• Original brand tags, packaging bags, and accessories must remain attached.
• No fragrance, deodorant, or makeup stains should be present on the fabric.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene and health protection guidelines:

• Innerwear, socks, and face masks.
• Free promotional gifts or items purchased under absolute clearance sales (explicitly marked).

3. Refund Options & Timelines

• Prepaid Orders: Refunds are credited back to the original payment source (UPI, Credit/Debit card) within 5-7 business days after the product arrives back at our warehouse and passes QA inspection.
• COD Orders: Refunds for COD orders are disbursed via bank transfer or GPay/PhonePe. You will be requested to supply your bank account/UPI ID details securely inside the return request portal.

4. How to Initiate a Return or Exchange

1. Log in to your SP STATELY account.
2. Go to **My Orders** in the Account section.
3. Click on the order you wish to return/exchange.
4. Tap **Request Return**, select the item(s), specify the reason, and upload photos if required.
5. Once approved, our courier partner will schedule a pickup within 24-48 hours.